ckk4's Privacy Policy

1 Introduction & Scope

ckk4 is a safe and reliable online betting and casino platform in Bangladesh. We believe that protecting user privacy is a fundamental responsibility. This Privacy Policy ("Policy") explains how ckk4 collects, uses, stores, and protects your personal information.

This Policy applies to our website, mobile platform, and all services associated with us. By using any ckk4 service, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using our services.

This Policy may be updated from time to time. We will notify users appropriately of any significant changes.

2 What Information We Collect

When creating an account and using services on ckk4, we may collect various types of information. This information falls into two main categories:

2.1 Information You Provide Directly

When you register with us or use our services, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• National ID card or passport details (when identity verification is required)
• Financial information — such as bKash, Nagad, Rocket, Upay or bank account numbers (for processing transactions)
• Username and password (stored in encrypted form)
• Information provided when contacting our support team

2.2 Automatically Collected Information

Some information is collected automatically while using our platform:

• IP address and device type
• Browser type and version
• Browsing activity on the platform and session duration
• Information collected through cookies and similar tracking technologies
• Login time and date records

3 Purpose of Using Your Information

ckk4 uses your collected information only for the following legitimate purposes. We never use your personal information for unnecessary or unauthorized purposes:

• Account creation, verification, and secure maintenance
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay and bank transfers)
• Detecting and preventing fraudulent activity
• Age verification — to ensure services are provided only to users aged 21 and above
• Providing customer support — through our 24/7 live chat and email service
• Correctly delivering bonuses, promotions, and VIP program benefits
• Meeting legal obligations and implementing responsible gaming policies
• Improving platform quality and enhancing user experience

4 Data Protection & Security Measures

ckk4 has adopted industry-standard security measures to protect your personal and financial information. Our platform uses SSL encryption technology, which keeps all data transmitted between you and our servers secure.

4.1 Technical Security

• 256-bit SSL/TLS encryption — active on all data transmissions
• Password hashing — your password is never stored in plain text
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication option

4.2 Organizational Security

• Only authorized personnel have access to your information
• Strict confidentiality agreements are mandatory for all staff
• Regular staff training and security awareness programs
• Data access logs and monitoring systems

However, no data transmission over the internet can be guaranteed to be completely secure. We therefore ask you to keep your account password safe and not share it with anyone.

5 Sharing Information with Third Parties

ckk4 does not sell, rent, or disclose your personal information to third parties without authorization. However, sharing information in limited circumstances may be necessary to provide effective services:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, technical support, and similar services. These partners are given access only to the information necessary to perform their specific tasks, and they are also bound by strict confidentiality obligations.

5.2 Legal Obligations

If legally required — such as by a valid court order or government authority request — ckk4 may disclose relevant information. In such cases, we will disclose only the information that is legally required.

5.3 Fraud Prevention

For the purpose of detecting and preventing fraudulent activity and maintaining platform security, we may share relevant information with security partners.

6 Cookie Policy

The ckk4 website uses cookies and similar technologies. Cookies are small text files stored on your device that help our platform remember your preferences and improve your browsing experience.

6.1 Types of Cookies

• Essential cookies — necessary to maintain login sessions and for basic functionality
• Functional cookies — to save your preferences and settings
• Analytics cookies — to generate statistics about platform usage
• Security cookies — to help detect fraudulent activity

You can control cookies by changing your browser settings. Please note, however, that disabling cookies may cause some important platform features to not work properly.

7 Data Retention Period

ckk4 retains your personal information only for as long as necessary. We consider the following when determining retention periods:

• Active account data — retained for as long as the account remains active
• Financial transaction records — for the period required by legal obligations
• Some information may be kept for a limited time after account closure for legal reasons
• Fraud prevention-related information — may be kept for a longer period to ensure security

After the designated period, information is securely and permanently deleted or converted into a form that cannot identify any individual.

8 Your Rights

You have certain important rights regarding your personal information. ckk4 fully respects these rights and assists you in exercising them:

8.1 Right to Access

You can find out at any time what information we hold about you. Contact our support team to obtain this information.

8.2 Right to Correction

If any of your stored information is incorrect or incomplete, you may request that it be corrected. Providing accurate information helps improve the quality of your service.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information if legal obligations exist.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. After you raise an objection, we will no longer use your information for that purpose.

To exercise any of the above rights, contact our support team via live chat or by emailing [email protected].

9 Privacy Protection for Minors

ckk4 strictly provides services only to users aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

If we become aware that someone under the age of 21 has created an account, that account and all associated information will be closed immediately. If a parent or guardian believes their child has registered on our platform, please contact us — we will take prompt action.

10 Special Protection for Payment Information

Your financial information — bKash, Nagad, Rocket, Upay account numbers and bank account details — is protected to the highest degree. ckk4 applies additional layers of security for payment information:

• Payment information is used only for processing transactions
• Complete payment details are never stored in plain text
• Payment information is handled in accordance with PCI DSS standards
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500 — across all payment methods
• Withdrawals are typically completed within 5-30 minutes

If you notice any unusual activity related to your payment information, contact our 24/7 support team immediately.

11 Responsible Gaming & Data Use

ckk4 is firmly committed to responsible gaming. As part of this commitment, we may analyze data about your gaming activity to identify potentially problematic behavior.

If our system detects unusual gaming patterns, we may intervene automatically or manually for your protection. Such use of data is solely for your well-being and not for sale or sharing with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Policy Changes & Updates

ckk4 may update this Privacy Policy from time to time. Changes may be made to improve service quality, reflect legal changes, or address technical developments.

For significant changes, we will notify you via your registered email address or through a clear notice on the platform. Continuing to use our services after a change constitutes your acceptance of the updated policy.

We therefore ask you to visit this page regularly and stay informed about the latest policy.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. ckk4's support team is available 24 hours a day, 7 days a week in both Bengali and English:

• Live chat — instant 24/7 support through the platform
• Email — [email protected]

We will give your privacy-related requests or complaints the attention they deserve and will work to resolve them promptly.